Refund Policy for In Store Purchases

Refund & exchange policy

We are happy to refund or exchange any item within 28 days of purchase, provided the item in returned in a saleable condition with an original receipt. We will offer an exchange if the item is returned with a gift receipt.

All refunds will be issued to your original payment method. If you are not in possession of the card used to make the purchase then an exchange may be offered at our discretion.

Items should be returned unused, in their original packaging and in a fully saleable condition. If the product, has been used, is not in a fully saleable condition or the packaging is damaged, we do reserve the right to refuse a refund on the item or, at our discretion, deduct a proportion of the original selling price from the refund amount.

This does not affect your statutory rights. Please see the “Exclusions” section below for exceptions to this policy.

EXCLUSIONS

Unless the goods are faulty, we’re unable to offer a refund or exchange on:

• Goods ordered to your specification, and/or made to meet your needs
• Ready Made curtains if the strings have been drawn on the pencil heading tape or if they have been altered
• Perishable goods (for example items within gift sets, preserves and other food related items)
• Unsealed CD’s, DVD’s, tapes or other recording media, software or videos

For health and hygiene reasons we are unable to offer refunds or exchanges on the following items unless they are returned unused and unopened in their original packaging:

• Mattresses
• Mattress toppers
• Mattress and pillow protectors
• Duvets
• Pillows